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Terms and conditions

Moonee Ponds Antiques is the operator of www.mooneepondsantiques.com.au. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Refund Policy:
We have a NO REFUNDS policy, all goods are secondhand and are in good original used condition unless otherwise stated. We will describe major damage to the items description and the items photos are also used to form part of the items description.
If you’re unsure of buying online then we encourage you to come into our physical store and view items during opening hours, if you are unable to come to our store we are happy to send more photos of our products to you.  


Shipping/Delivery Policy:
Items that are sold and require local delivery can be delivered by our own professional staff who are trained in furniture removals. If you have requested/paid for a 1 x person delivery service only and 2 x people are required to unload the item then it is your full responsibility to have a reliable/capable person at the delivery address who is willing to follow instructions from our delivery driver. If the driver cannot unload and goods are returned to our store then another delivery charge will be incurred/no refund of initial delivery charges. 
If we arrive at the delivery premises and no one is present to receive the goods and the truck/goods return to our store then another delivery charge will be incurred/no refund of initial delivery charges. 
If customers engage an independent delivery service to pick items up, it is the customer’s full responsibility for how goods are delivered to them, once they are picked up from our store, Moonee Ponds Antiques is not responsible for any damage to goods incurred by an independent delivery service.
We are happy to arrange delivery with a number of trusted third-party delivery companies on your behalf for your convenience. Although we arrange the delivery for you we are not responsible for any damage to items once they leave our store or whilst in transit. We shall ensure suitable packaging, protection and/ or transport aids based on our previous experience and knowledge of the item. 


Deposit Amount
The minimum initial deposit amount is 20% of the sale item. Example sale price is $100.00, the Deposit amount will be $20.00.


Period
All Lay-By agreements run for a maximum period of 16 weeks (4 months). If the customer fails to maintain the instalments agreed by that period, the company reserves the right to cancel the agreement and issue a store credit for any deposits made on the lay-by. The items will be placed back out on display and for sale and a restocking fee will be charged. For larger purchases over $2,000, a longer period can be given if agreed on by staff and customer.
Payments may be made through our store or via telephone. We accept all major credit cards, cash and bank transfer are available upon request.


Collection of Goods and Storage
No goods can be taken prior to all payments being received. Collection of goods will only be allowed with a copy of the valid Lay-By document, please ensure you retain your copy of the agreement. If longer storage of goods is needed it can be given if agreed on by staff and customer. If you require more time, please contact us 2 weeks prior to the agreed time.


Customer Cancellation of Lay-By Agreement
You are entitled to cancel your Lay-By agreement at any time prior to the collection of the goods. All funds paid, less applicable fees will be reimbursed to you with a store credit.


Company Cancellation of Lay-By Agreement
The company may cancel the Lay-By agreement if the customer fails to meet the payment schedule and applicable termination fees will apply where the customer has failed to comply with the agreement.
The company also reserves the right to terminate the agreement if they are unable to supply the item, the goods have been deemed to be faulty or they cease to trade.


Termination Fees
Companies are entitled to charge a reasonable termination fee for cancellation of Lay-By agreements. The relisting amount applicable to your agreement is $25.00 plus 10% of the original sale amount.


Further Information on Rights
To source further information regarding your right under any Lay-By agreement, you can locate this on the following website: http://www.accc.gov.au/

DISCLAIMER: While we make every effort to show true colours, artificial and natural lighting during photographing and the colour settings on the viewing device, over which we have no control, may affect the final result  

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