Frequently Asked Questions
Are the items shown online still available?
Most of our antiques, vintage pieces and collectables are one-of-a-kind. We make every reasonable effort to keep website availability current, but an item can occasionally sell through another channel before the website is updated. We will confirm availability before final payment.
Can I inspect an item before ordering?
Yes. Inspection can be arranged at our showroom at 49 Hawker Street, Airport West, Victoria. Please contact us before travelling so we can confirm the item is available and arrange a suitable time.
Can I request more photographs or measurements?
Yes. If you need another angle, close-up, measurement or photograph of a particular mark, please contact us with the product name or link. Measurements are approximate, so tell us if a particular dimension is critical.
How do you describe condition?
Antique and vintage items commonly show age-related wear, patina, previous repairs, alterations and natural variation. We aim to photograph and describe notable issues as clearly as possible. Photographs form part of the item description. Read our How We Describe Antiques guide for more information.
Are all items guaranteed to be antique or authentic?
We do not make a blanket guarantee that every item has a confirmed date, maker or origin. We describe pieces according to the information and evidence available to us. Where certainty is limited, we may use terms such as circa, attributed to, in the style of, vintage or believed to be.
How does delivery work?
Delivery is quoted individually according to the item, destination and access requirements. We can assist with delivery throughout Melbourne and to many metropolitan and regional destinations across Australia. See Delivery and Collection.
Can I collect from the showroom?
Yes. Collection can be arranged from our Airport West showroom after the item has been paid for in full, unless another arrangement has been confirmed in writing. Please arrange a collection time and bring a suitable vehicle, protection, restraints and sufficient assistance.
Can I use my own carrier?
Yes. Please provide the carrier’s details and proposed collection time in advance. Your carrier should be equipped to move and protect the item appropriately.
How do I pay?
We do not currently take card payment through Shopify checkout. After availability and any delivery charge are confirmed, payment can be arranged by card over the phone, bank transfer, cash or agreed lay-by. Please never send card details by email, contact form or social media. See our Payment Options.
Do you offer lay-by?
Lay-by may be available for eligible purchases. Our standard arrangement uses a 20% deposit and a maximum period of 16 weeks, unless a different arrangement is agreed in writing. Read our Lay-By Terms and Conditions.
What happens if an item arrives damaged?
Inspect the item as soon as reasonably practical. If you notice apparent transit damage, tell the driver where possible, take clear photographs, retain packaging or delivery documents and contact us promptly. See the damage-reporting steps on our Delivery page.
Do you accept change-of-mind returns?
We generally do not accept returns or exchanges for change of mind because our items are unique, antique, vintage, collectable or second-hand. This does not affect rights under the Australian Consumer Law. Please review our Terms and Conditions.
Do you buy antiques from the public?
Yes. We purchase selected antiques, vintage pieces, collectables and larger estate contents. Begin by sending clear photographs, your suburb and contact information. See Sell Antiques to Us.
How can I ask another question?
Call (03) 9338 9627 or contact our team. Please include the product name or website link when asking about a particular item.