Privacy Policy
Last updated: 7 August 2026
Moonee Ponds Antiques respects your privacy and is committed to handling personal information responsibly. This policy explains how we collect, use, disclose, store and manage personal information. Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us, we will handle personal information in accordance with those requirements.
Personal Information We May Collect
Depending on how you deal with us, we may collect information such as:
- Your name, telephone number, email address and postal or delivery address.
- Order, invoice, payment and transaction information.
- Delivery instructions and access information needed to arrange collection or freight.
- Messages, photographs and information submitted through our website, email, telephone or social media, including enquiries about items you wish to sell.
- Website usage information collected through cookies, analytics and similar technologies.
- Any other information you choose to provide when dealing with us.
Please do not send credit or debit card numbers by email, through a website contact form or in social media messages. When card payment is arranged over the phone, the information is used to process the authorised transaction.
Why We Collect and Use Personal Information
We may collect and use personal information to:
- Respond to enquiries and provide information about our products and services.
- Confirm item availability and process orders, invoices and payments.
- Arrange showroom collection, delivery, freight quotes and transit-related assistance.
- Assess enquiries from people wishing to sell antiques, vintage items or collectables.
- Maintain business, taxation and transaction records.
- Operate, protect and improve our website and customer service.
- Send marketing communications where you have consented or where otherwise permitted by law.
- Meet legal and regulatory obligations and resolve disputes.
You can unsubscribe from marketing emails using the unsubscribe option in the message or by contacting us.
How We Collect Information
We may collect personal information directly from you when you visit our showroom, telephone or email us, use our website, submit a form, place or discuss an order, subscribe to communications, interact with our social media accounts or ask us to assess items. We may also receive relevant information from delivery providers, service providers or other parties involved in a transaction.
Cookies and Website Information
Our website may use cookies and similar technologies to operate website features, remember preferences, understand website use and support security, analytics or marketing. You can adjust cookie controls through your browser, although disabling some cookies may affect website functionality.
Disclosure to Service Providers
We may disclose personal information where reasonably necessary to organisations that help us operate the business, including:
- Shopify and providers that host or support our online store.
- Payment, banking, accounting and invoicing providers.
- Freight carriers, delivery providers and collection services.
- Email, communications, analytics, website and technology providers.
- Professional advisers, insurers, regulators or authorities where required or authorised by law.
We do not sell personal information. Some service providers may store or process information outside Australia. Where required, we take reasonable steps in relation to overseas disclosures in accordance with applicable privacy law.
Security and Retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online or electronic system can be guaranteed to be completely secure.
We retain personal information for as long as reasonably needed for the purposes for which it was collected and to satisfy applicable legal, accounting and business requirements. When information is no longer required, we take reasonable steps to destroy it or de-identify it where appropriate.
Access and Correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before acting on a request. Any lawful exception or reasonable administrative charge will be explained to you.
Privacy Questions and Complaints
If you have a privacy question, wish to request access or correction, or want to make a complaint, contact:
Moonee Ponds Antiques
Email: admin@mooneepondsantiques.com.au
Phone: (03) 9338 9627
We will review privacy complaints and respond within a reasonable period. Information about privacy rights is available from the Office of the Australian Information Commissioner.
Policy Updates
We may update this policy when our practices, service providers or legal obligations change. The current version will be published on this page with its last-updated date.