Shipping policy

Shipping Policy for Moonee Ponds Antiques

Processing Time
Orders are typically processed within 2-5 business days. During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Rates & Methods
Shipping rates depend on the item's size, weight, fragility, and delivery location. Shipping quotes will be provided within 2 business days of receiving your order.
International shipping is available; additional customs duties and taxes may apply and are the customer's responsibility.

Delivery Timeframes
While we choose delivery companies that specialize in antique and vintage items, tracking may not always be possible.
All items are carefully packed to ensure safe delivery, especially for fragile antique and vintage pieces.

Lost or Damaged Items
If your item is lost or arrives damaged, please contact us immediately. We will work with you to resolve the issue, which may include a replacement or refund depending on the circumstances.

Returns & Shipping
Please review our Returns Policy for instructions on returning items.
Customers are responsible for return shipping costs unless the return is due to our error.

Custom Orders & Large Items
Custom orders and large or fragile items may have special shipping requirements and rates. Please contact us for a personalized quote.

Third-Party Delivery Partners
We work with trusted courier and delivery services to ensure reliable shipping.
While we strive for timely delivery, delays or issues caused by third-party couriers are beyond our control, but we will assist in tracking and resolving such problems.
Specific delivery arrangements can be made for large or fragile items to ensure proper handling.